RETURNS AND REFUNDS

At T's Gifts and Fragrances, we strive to ensure that every customer receives the exact product they ordered. We are committed to resolving any issues as quickly as possible. If you need assistance with a return, refund, or replacement, please email us at tsgiftsandfragrances@gmail.com.

Please provide the following details: your name, email address, order number and the reason for your return. Let us know if you would prefer a refund, exchange, or replacement. These processes will begin once we receive the returned product. We strongly recommend obtaining a proof of postage when sending items back to us. Please ensure that all returned items are complete, unopened, in their original packaging, and securely packaged for shipping. We offer a full refund or exchange on sealed, resalable items returned within 14 working days of purchase. Please note, custom-filled oil bottles in clear or crystal containers are non-refundable. Additionally, no refunds are available on promotional, reduced, or discounted items.